FAQ

VetsGrade® | FAQ | Banner

VetsGrade® | FAQ | Organic Pet Products

All orders domestic & international ship via national couriers (UPS, Fedex, USPS, DHL, etc.). Shipping rates are dictated by the courier you choose, the speed of transit, and vary depending on size, weight, and destination. Please be aware that the time in transit is dependent upon the courier, and interruptions to delivery windows are outside of our control once an order has left our facility.

Absolutely! Shipping is free on all domestic orders of $50 or more. No discount codes are necessary. Simply select the option at checkout once prompted.

We try out best to ship 24-72 hours after receiving an order and processing. We only ship orders during regular business hours M-F.

Yes! We ship to all 50 states in the United States of America, and over 200 countries worldwide.

Once your order has shipped, you will receive your tracking number at the email address associated with your order or account. You can track it through the applicable couriers web portal or from your order status page.


VetsGrade® | FAQ | Organic Pet Products

Please refer to our Returns & Exchanges Section for more information.

Please refer to our Returns & Exchanges Section for more information.

Sometimes unexpected things can happen, and we always want our customers to be fully satisfied with every purchase! Please reach out to us via phone, live chat, or email so our expert customer service team can assist you with issues, concerns, or questions.General


VetsGrade® | FAQ | Organic Pet Products

Our ingredients are sourced only from farmers inspected and certified to either Oregon Tilth Organic or USDA organic standards and then mixed in our GMP-Compliant facility here in the United States. We partner with farmers in the United States whenever possible, and list each ingredient on the individual product pages.

When people refer to Hemp Oil for pets they are referring to phytochemical rich and/or enriched CBD Oil derived from C. sativa - industrial hemp. Phytomolecule Rich and/or Enriched CBD Oil has no more than 0.3% THC therefore, your pet will NOT get high.

With the popularity rising in Hemp supplements, there are a lot of smaller and larger companies offering products for pets. Some companies are selling contaminated and unsafe products. That is why we have taken matters into our own hands and are setting the standard when it comes to the transparency and quality of our products. We advise to look for the following:

  • Certificate of Analysis (COA)
  • QR Code (Lab Test Results)
  • ISO-17025 Laboratory Tested
  • Responsibly Sourced Ingredients
  • California Compliant (Highest Standard)
  • Florida Compliant
  • Colorado Compliant
  • Made in the USA
  • The FDA prohibits the correlation of industrial Hemp derived products and the healing of any medical condition and or ailments. As a result of this we are not allowed to claim our products heal or cure disease. However, there are scientific studies that show promising insights in regards to the use of Hemp Infused products in pets.

    Every label has a suggested dosing for daily maintenance and therapy relief. This product has not been approved by the FDA and is not intended to treat, diagnose or cure any disease. Always consult a veterinarian prior to using any product.